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Cablolink
Cablolink

Shipping Policy

1. Order Processing

Orders are processed only after written order confirmation by CabloLink and receipt of payment, unless otherwise agreed by the parties.

The standard order processing time is 1–5 business days depending on product availability, delivery conditions and required documentation.

Certain products may be manufactured upon request (custom-made). In such cases processing time may be extended by the production period. Production timelines are communicated to the customer prior to order confirmation.

2. Delivery Terms and Incoterms

Delivery terms are determined individually and governed by the rules of Incoterms® 2020 published by the International Chamber of Commerce (ICC).

Depending on the agreement between the parties, the following terms may be applied:

  • ● ● EXW — Ex Works
  • ● ● FCA — Free Carrier
  • ● ● FOB — Free On Board
  • ● ● CIF — Cost, Insurance and Freight
  • ● ● DAP — Delivered At Place

The method of transportation is determined individually and may include:

  • ● ● Sea freight
  • ● ● Road freight
  • ● ● Air freight

Risk of loss or damage to the goods transfers in accordance with the selected Incoterms® 2020 rule.

After the transfer of risk, CabloLink shall not be responsible for damage, loss, delays or other incidents occurring during transportation.

3. Shipping Costs

Shipping costs are calculated individually based on:

  • ● cargo volume and weight
  • ● destination
  • ● selected Incoterms conditions
  • ● transportation method

Shipping costs are specified separately in the commercial offer, invoice or contract unless otherwise stated.

Additional services may be charged separately, including:

  • ● palletization
  • ● storage
  • ● cargo insurance
  • ● special packaging requirements

Import duties, taxes and customs clearance fees are the responsibility of the buyer unless otherwise defined by the agreed Incoterms.

4. Delivery Time

Delivery times are indicative and may depend on:

  • ● carrier operations
  • ● customs procedures
  • ● weather conditions
  • ● transport infrastructure
  • ● other factors beyond CabloLink’s control

CabloLink shall not be liable for delivery delays caused by circumstances outside the company’s control.

5. Force Majeure

CabloLink shall not be responsible for delays or failure to perform deliveries due to force majeure events including, but not limited to natural disasters, transportation disruptions, government or customs actions, political or economic events, or other circumstances beyond the reasonable control of the company.

6. Documentation and Tracking

After shipment, customers receive the relevant shipping documentation where applicable:

  • ● CMR (road transport)
  • ● B/L — Bill of Lading (sea freight)
  • ● AWB — Air Waybill (air freight)
  • ● Packing List
  • ● Commercial Invoice

If the carrier provides tracking services, shipment tracking information will also be shared with the customer.

7. Damage and Claims

Upon delivery the buyer is responsible for inspecting the shipment for visible damage or shortage.

Any visible damage, loss or shortage must be reported within 48 hours after receipt of the goods.

Claims may require the following information:

  • ● photographs of the damage
  • ● transportation documents
  • ● detailed description of the issue

Failure to report damage or shortage within the specified period may result in rejection of the claim.